RETURNS| EXCHANGES | SHIPPING
Returns
- Returns are accepted within 7 days of delivery.
- Products must be unused, in original packaging, and in the same condition you received them.
- Due to the nature of candles, we cannot accept returns for used or partially burned products.
- Non - Returnable Items
- custom - made or personalized candles.
- products purchased during clearance or sale events.
- Damaged or Defective Products
- if your order arrives damaged or with a manufacuring defect, please email us at support@decoredelight.in within 48 hours of delivery with photos of the product and packaging.
- we will arrange a replacement
- The replacement for the damaged and defective product will get delivered in 5-7 business days.
- Refunds
- once we receive and inspect your return, we will notify you of the refund status.
- approved refunds will be processed and credited within 5-7 business days to your original payment method.
- How to Initiate a Return
- Order number
- Reason for return
- photos
- we aim to make your experience with Decor Delight smooth, trustworthy, and delightful.
- Shipping Policy - order processing
- All orders are processed and delivered within 1- 3 business days.
- Orders placed on weekends or holidays will be processed the next business day.
- Delivery Time
- Standard delivery across india 4-7 business days.
- Remote locations may take additional time.
- Shipping Charges
- free shipping on orders above rs 999.
- A flat rs 79 shipping fee applies to orders below rs 999.
- Order Tracking
- Once your order is shipped, you'll receive an email/whatsApp message with the tracking details.
- Exchange Policy
- we offer exchanges for ;
- Products damaged during tansit.
- wrong product delivered.
- Conditions for Exchange ;
- Request must be made within 48 hours of delivery.
- Product must be unused and in its original packaging.
- For damage/ defect, photos of the product and packaging are required.